After a thorough investigation, it was concluded that the complaint was rejected due to evidence of submitted forged documents, which were strictly prohibited by the casino. The player was informed that assistance could not be provided in this dispute. The player from Armenia had struggled with a gambling addiction and had requested account closure multiple times, but the casino had refused to do so. They had continued to access their account, make deposits, and suffer losses, which prompted a demand for compensation. Consequently, the complaint had closed as unresolved due to the casino not providing any updates.
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Although they have provided complete KYC documentation, the casino stated that some rules were violated, which the player denies. We concluded the players documents were not genuine and proceded to reject the complaint as unjustified. The player from Greece had attempted numerous times to withdraw money; however, all attempts had been unsuccessful with no provided explanation. After the player’s complaint was submitted, the player informed us that his issue had been resolved.
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The issue was resolved after the Complaints Team intervened and contacted the casino, which led to the player receiving her pending withdrawals. The player confirmed that her withdrawal was successful and expressed gratitude towards both the casino and the Complaints Team for their assistance. The player from Switzerland experienced a delay in withdrawing $10,000, having waited over 9 days despite submitting all requested personal documents. The Complaints Team reviewed the situation and found that the casino provided evidence of duplicate accounts, which justified the casino’s actions in blocking the player’s account. The player from India faced issues with her account as she was unable to withdraw her funds. The casino’s security team claimed she had violated rules and policies, but she insisted she had not and requested proof of the violations.
Player’s account verification is delayed.
This had led to the casino not responding to her request to change the email, which prevented her from withdrawing her funds. Despite our attempts to reach out and understand the situation, the player had not responded to our messages and questions. As a result, we were unable to investigate further and had no choice but to reject this complaint. The player from India’s account had been blocked by the casino due to alleged fraudulent actions according to their terms and conditions.
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The casino decided to pay the player his balance on this occasion to provide a resolution to the situation. However, the player continued to face issues regarding a missing deposit. The player was advised to contact the payment services for further clarification. Ultimately, the complaint was reclassified as resolved after the player indicated that the situation had been addressed. The player from Ivory Coast had been waiting for his withdrawal for several months. After he provided his verification documents, the casino had blocked his account without providing an explanation.
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The player from India submitted a withdrawal request less than two weeks prior to contacting us. We rejected the complaint because the casino clarified it was sports betting related. The player from Peru submitted a withdrawal request less than two weeks prior to contacting us.
Player’s account has been blocked.
He’s seeking assistance to retrieve approximately 4,000 USDT from playing Baccarat. The player from Togo had requested a withdrawal of his winnings of $24.36 but the casino had withheld the amount citing a violation of their terms and conditions. The player had denied any violation and stated that he only had a single account with the casino.
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Player’s account was closed after they provided the KYC documents required for the withdrawal. Take a look at the explanation of factors that we consider when calculating the Safety Index rating of 1win Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database. As far as we know, no relevant casino blacklists include 1win Casino.
Player’s account blocked after KYC request.
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Player faces withdrawal issues due to email verification.
- However, his account was unexpectedly blocked afterward and he had not received his funds.
- The player from Chile has not received a withdrawal made on 6th August and seeks assistance in resolving the issue.
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- All his attempts to withdraw funds are being canceled and returned to his game account, despite using different methods and banks as well as cryptocurrencies.
- The Complaints Team confirmed receiving evidence from the casino that justified their actions, citing fraudulent activity related to the account.
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We had advised the player to wait for the recommended 14 days for withdrawal processing. However, due to lack of response from the player, we had no choice but to reject the complaint. The player from India had encountered delays in his withdrawal request from the online casino, 1win. After he had submitted the required verification documents, his account was blocked, which made his funds inaccessible.
As the player had canceled their pending withdrawals and depleted the funds in their account, the complaint was ultimately rejected. The player from Canada has requested a withdrawal less than two weeks prior to submitting this complaint. The player from Uganda had his account blocked without further explanation. The casino requested to reopen the complaint and agreed to pay out to the player. We had not heard from him, but based on the proof from the casino, we assumed that the player had been paid out the full amount. We were ultimately forced to reject the complaint due to no further reaction from the player.
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The Complaints Team extended the response time by 7 days to allow her to provide additional information. However, due to a lack of response from her, the complaint could not be investigated further and was rejected. The player from Argentina had made 12 withdrawals from the casino to Binomo, but only 9 had been received.
Player is facing issue with deposit.
The player was asking for direct contact from the casino to resolve the issue. Despite our team’s efforts to communicate and provide assistance, the player had not responded to our messages and questions. Consequently, we were unable to investigate further and had no choice but to reject this complaint.
- The player from Nigeria had requested a withdrawal less than two weeks prior to submitting his complaint.
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- However, due to a lack of response from the player, we were unable to proceed with the investigation or provide potential solutions.
- The player from Chile faced difficulties withdrawing money after his account was blocked without explanation.
- The Complaints Team attempted to gather more information but ultimately could not proceed due to the player’s lack of response.
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- Despite having passed the KYC verification and not playing with an active bonus, he had not received his winnings.
Casino has provided us with evidence containing clear signs of fraudulent activity, therefore we have rejected the complaint. The player stopped responding to our questions and comments, so we rejected the complaint. Despite providing KYC details as requested, he has not received a positive response. The casino provided us with the evidence that the player had two registered accounts, so we rejected the complaint. The player from Maldives had won $200 and decided to withdraw the winnings.
The player from India had had an issue with his account being blocked on 1win online casino. Despite having contacted customer service and provided the necessary documents for verification, he had not received a response for over two weeks. After a series of communications and the player providing additional documents, the casino completed the verification process and unblocked the player’s account. The player had confirmed that he could then access his account and withdraw his funds. The issue had been successfully resolved with the assistance of the Complaints Team. He had confirmed having made successful withdrawals in the past and that he had played with deposited money, not a bonus.
Player struggling with withdrawal verification process.
The player from Argentina had initiated a withdrawal on August 4th and had provided the requested documents for verification. Later, it was discovered that the player’s account had been blocked. The casino had claimed the account was blocked due to fraudulent activities as per their terms and conditions.
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The player from Brazil requested a withdrawal less than two weeks prior to submitting this complaint. The player from Brazil has submitted a withdrawal request less than two weeks prior to contacting us. We contacted the casino and shared the information about the player’s account verified and the withdrawal request processed.
Therefore, we concluded that the casino had acted correctly and in accordance with its terms and conditions. A player from India had deposited 22,000 INR into a 1win account using the UPI payment method, but the deposit was not received. The casino’s customer support informed him that the deposit had been activated by another user ID. The complaint was closed due to the player’s lack of response to our messages and questions, which prevented further investigation or resolution. We informed the player that it was common for withdrawals to take several days or even weeks to process and advised patience.