The player from South Korea created an account with 1win casino in July 2024 and requested a withdrawal on December 31, 2024. The Complaints Team acknowledged the delay and transferred the case to a colleague for further assistance. However, due to the player having played out the funds in question, the complaint was ultimately rejected as the verification and withdrawal process could not be completed.
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We had provided him with a detailed guide on how to apply for self-exclusion and asked him to forward the account closure requests he had sent to the casino. However, the player did not respond to our messages and questions within the given time frame, leading us to reject the complaint. The player from India had requested a withdrawal less than two weeks prior to submitting his complaint. Despite the Complaints Team’s advice to wait for at least 14 days before filing a complaint, the player had insisted on quicker action. The team had extended the response time for the player by 7 days. However, due to the player’s lack of response, we were unable to investigate further and the complaint was rejected.
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The player from Argentina had initiated a withdrawal on August 4th and had provided the requested documents for verification. Later, it was discovered that the player’s account had been blocked. The casino had claimed the account was blocked due to fraudulent 1win activities as per their terms and conditions.
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The player from Brazil had requested a withdrawal less than two weeks prior to submitting this complaint. The Complaints Team had attempted to communicate with the player for additional information but had received no response. The player from South Korea faced issues withdrawing 6.5 million won from 1Win Casino after losing a significant amount over several months.
Player’s account has been closed unexpectedly.
Consequently, the complaint was rejected as unjustified, and the casino’s actions were deemed to be in accordance with their terms and conditions. The player from India had requested a withdrawal six weeks prior, which remained pending. Customer support had indicated that a letter would be sent within 14 days regarding the status of the account, but the process could take up to 30 days. The player had experienced a delay due to account verification issues and a subsequent account block by the casino under rule 9.7. After communication with the casino, it was confirmed that the withdrawal had been processed, but the player did not respond for over a month, leading to the complaint being rejected.
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- We requested further evidence from the player to proceed, but due to the lack of response, the complaint was rejected.
- The Complaints Team had reopened his previous complaint against 1win Casino to address the ongoing issues simultaneously.
- Despite contacting customer service and providing her identity documents as requested, she has been waiting for results of the verification process for over 20 days.
Player would like to change her email address.
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- However, due to the player’s lack of response to follow-up inquiries, the complaint was rejected.
- Despite his multiple attempts to send the required documents for verification, he received no response from the casino.
- The casino has informed that the withdrawal had been stuck with the payment provider.
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- The player from India had his account blocked by Onewin after document verification, with allegations of fraud despite being a user for a year.
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We ended up closing the complaint, because the player stopped responding. The player from Italy has been trying to close the account due to a gambling problem. Although it seemed like the case had been resolved considering the overall context, since we did not receive confirmation from the player, we had no choice but to reject this complaint. The player’s account had been reactivated, and the player confirmed receipt of the payment. The player from India had her account blocked during the verification procedure. The player from India reports that their account at 1win was blocked despite playing legitimately and being in loss.
Withdrawal of player’s winnings has been delayed.
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- He requested the return of his 15,000 INR deposit and clarification regarding the account closure.
- The casino explained that the accounts had been linked due to the use of the same payment wallet for withdrawals.
- The player from Brazil is experiencing issues with their withdrawal.
- The casino claimed the account had been closed due to fraudulent activities as per their terms and conditions.
- The player from Ecuador had submitted their data for identity verification, but it had been delayed for several days.
Consequently, the complaint was rejected due to the anti-money laundering policy, and the player was unable to recover his funds. The player from Peru was unable to withdraw money due to Gmail verification issues. They were not receiving the verification code in their email, which prevented the withdrawal process. The Complaints Team had extended the response time for the player to provide necessary communication with the casino, but the player did not respond to requests for information.
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Player wishes to change her registered email address.
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- The player from Poland was locked out of his account unexpectedly by the 1win casino after a big win and after he raised a withdrawal request.
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- The player from Colombia has been waiting for a withdrawal for less than two weeks.
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- The player confirmed receipt of the funds, and the complaint was marked as resolved.
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- The player from Argentina is experiencing issues with withdrawing their winnings through both Astro Pay and a bank account transfer.
- The complaint was resolved as the player’s deposit got credited into his casino account.
After a thorough investigation, it was concluded that the complaint was rejected due to evidence of submitted forged documents, which were strictly prohibited by the casino. The player was informed that assistance could not be provided in this dispute. The player from Armenia had struggled with a gambling addiction and had requested account closure multiple times, but the casino had refused to do so. They had continued to access their account, make deposits, and suffer losses, which prompted a demand for compensation. Consequently, the complaint had closed as unresolved due to the casino not providing any updates.
The casino had maintained that the account was blocked due to a violation of clause 9.7, which covered fraudulent actions against the betting company. The player from India had been trying for 15 days to change their email address on their casino account. Despite providing all necessary details and contacting support multiple times, the casino’s support team did not assist in changing the email. The player submitted the required documents, but the casino claimed not all information was received. After repeated attempts to resolve the issue, the player decided to close the complaint.
After a thorough investigation by the Complaints Team, it was discovered that the player had used the same device as another user, which violated the casino’s terms and conditions. The player’s complaint was subsequently rejected based on the evidence that was received. The player from Nigeria had been waiting for a withdrawal for less than two weeks. We had advised him that it was normal for withdrawals to take some time due to possible KYC verification or high volume of requests.
Yes, 1win has a valid license certificate from corresponding gambling authorities. The casino uses modern encryption technologies to ensure all transactions and personal information are safe from prying eyes. Besides SSL encryption, this gaming site uses unbreakable firewalls to protect its remote servers. From classic slot machines and 3D video slots to blackjack and roulette, you’ll find what you need on this gambling site. The app supports a wide range of sports, from mainstream to niche, catering to the diverse interests of Canadian sports enthusiasts.
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Giving players the opportunity to recoup some of their losses is a great way to keep them engaged and make the game last longer. That is why it offers players the possibility of earning cashback every day. Whether it’s a welcome bonus for signing up, a general free bet offer, money back promotion, cash out incentive or loyalty bonus – it’s good to know what each entails. For more on the promotions you can expect, check out our handy table with further details.
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However, they didn’t provide any evidence to support their claim. The casino agreed to refund the player’s balance and asked for his crypto wallet details. The player, however, didn’t use crypto and asked for an alternative payment method. Despite multiple reminders, the player failed to provide the requested information, leading to the rejection of his complaint. The player from India was unable to access his 1win account, and an estimated Rs. 60,000 worth of funds were stuck in his account.